Many managed service providers are faced with providing support for their managed service contracts and solutions sold to businesses. Support contracts would generally come with stipulations for monitoring and a Response Time that the MSP has guaranteed the customer that their problem will be addressed within.
Our Team of Certified Network Administrators are experienced in the use of various RMM tools to monitor and analyze alerts, filter the important one and resolve issues without excuses. Whether it be Microsoft, Linux or Mac our team is capable of fixing the problems within that timeframe you promised your clients. We also offer our own RMM Tools for all your Monitoring and backup needs if required.
We offer full time staffing working from the comfort of their home with guaranteed no outside interference. Monitoring and reporting of their day to day activities will be provided by our time management software.
To find out More Give us a call and we will gladly answer your questions!!
What our customers say
Over the Past year, ‘MyIslandWorker’ has helped us in providing Professional and Customer friendly IT Support to our MSP Client Base. We have found them to be willing and able to perform all tasks and tickets assigned to them, working from our PSA and RMM tools, and would gladly recommend them to any prospective clients
Asif Baksh (Owner “MyIslandWorker” ) did a great job for us over the past 1.5 years and we would hire him again in a heartbeat! He was always on time to his remote shift, had great technical Skills, Learned quickly, worked odd hours for us when necessary, and our customers enjoyed working with him