How to choose an IT HelpDesk Outsourcing Service That Suits You

Month: July 2016

How to choose an IT HelpDesk Outsourcing Service That Suits You

Many outsourcing IT Providers tend to stipulate in their service agreements what is included and what is not in their service offering. Outsourcing Companies specialize in Remote Tech Support in India tend to also try to juggle many clients on as small a workforce as possible. We here believe that the best approach is to tailor each one of our service agreements to that particular companies needs. In that first meeting with a member of...
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Why Outsource Your IT HelpDesk To Guyana

The general first thought when contemplating outsourcing your IT HelpDesk is to do so in India or the Philippines. We here at MyIslandworker would like to offer you an alternative to outsourcing your IT HelpDesk needs to Guyana and our center here. Many of our Managed Service Provider clients find that by Outsourcing IT Help Desk Services needs whether that be Teir1 or 24/7 Network Operation Center services, they are provided with a team of...
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Communication of Help Desk Resolutions to IT Clients

Do we use the PSA’s auto reply email for new incidents or not to use it even in its customized form and send replies to each ticket incident manually? We have not yet come to a consensus on which is better but opinions seem to be split as some of our IT MSP Clients rely on auto replies to honor their SLA’s while others prefer to turn it off completely and give each incident ticket...
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