Using Customer Reviews to reward your IT Helpdesk Team

Tag: IT Help Desk

Using Customer Reviews to reward your IT Helpdesk Team

Recently we were looking at our completed ticket count for the month and trying to gauge the user’s satisfactory level in how our tickets are completed. It is very difficult for us to currently receive end user constructive feedback after a ticket has been resolved as generally, our resolution procedure is to enter a public facing note to the end user informing them their issue has been resolved and to let us know if they...
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