Using Trello as IT HelpDesk Checklist

Trello and our IT HELPDESK Over the course of the year we have been using trello daily. We needed a solution to ensure our staff within our IT HelpDesk actually completes routine tasks according to preset guidelines. These are tasks ranging from backup checks to critial alerts management with RMM solutions that would normally be assign to our myislandworker helpdesk from our managed service provider clients. Our NOC team of our IT HelpDesk is responsibility...

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Using Customer Reviews to reward your IT Helpdesk Team

Recently we were looking at our completed ticket count for the month and trying to gauge the user’s satisfactory level in how our tickets are completed. It is very difficult for us to currently receive end user constructive feedback after a ticket has been resolved as generally, our resolution procedure is to enter a public facing note to the end user informing them their issue has been resolved and to let us know if they...

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