BPO Outsourcing and Hiring IT Helpdesk Team members

Tag: Outsourced Call Center

BPO Outsourcing and Hiring IT Helpdesk Team members

While developing and growing within our first year as an Outsourced  Center in Guyana we have quickly learned how important it is to ensure that we implement an orientation and onboarding strategy when hiring new team members to our Outsourcing IT Help Desk family. We had focused a lot of our energies in refining and developing our interview process. Placed a high value on assessment of skills based on a few IT scenarios we encounter on...
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