Using Customer Reviews to reward your IT Helpdesk Team

Tag: Outsourcing IT Help Desk Services

Using Customer Reviews to reward your IT Helpdesk Team

Recently we were looking at our completed ticket count for the month and trying to gauge the user’s satisfactory level in how our tickets are completed. It is very difficult for us to currently receive end user constructive feedback after a ticket has been resolved as generally, our resolution procedure is to enter a public facing note to the end user informing them their issue has been resolved and to let us know if they...
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BPO Outsourcing and Hiring IT Helpdesk Team members

While developing and growing within our first year as an Outsourced  Center in Guyana we have quickly learned how important it is to ensure that we implement an orientation and onboarding strategy when hiring new team members to our Outsourcing IT Help Desk family. We had focused a lot of our energies in refining and developing our interview process. Placed a high value on assessment of skills based on a few IT scenarios we encounter on...
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How to choose an IT HelpDesk Outsourcing Service That Suits You

Many outsourcing IT Providers tend to stipulate in their service agreements what is included and what is not in their service offering. Outsourcing Companies specialize in Remote Tech Support in India tend to also try to juggle many clients on as small a workforce as possible. We here believe that the best approach is to tailor each one of our service agreements to that particular companies needs. In that first meeting with a member of...
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Why Outsource Your IT HelpDesk To Guyana

The general first thought when contemplating outsourcing your IT HelpDesk is to do so in India or the Philippines. We here at MyIslandworker would like to offer you an alternative to outsourcing your IT HelpDesk needs to Guyana and our center here. Many of our Managed Service Provider clients find that by Outsourcing IT Help Desk Services needs whether that be Teir1 or 24/7 Network Operation Center services, they are provided with a team of...
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NOC Relevance In The Ever Changing IT MSP Word

Recently we were asked to explain to a prospective client why they should utilize our after hour Network Operations Center (NOC) Services. With the changing landscape with Remote management tools providers and the recent acquisition of LogicNOW by SolarWinds, we believe that it is important to constantly assess our blueprint of what our NOC Services are offering our clients. It is important to us that we are not in conflict with the automation and functionalities...
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