Using Trello as IT HelpDesk Checklist

Tag: Outsourcing IT Helpdesk

Using Trello as IT HelpDesk Checklist

Trello and our IT HELPDESK Over the course of the year we have been using trello daily. We needed a solution to ensure our staff within our IT HelpDesk actually completes routine tasks according to preset guidelines. These are tasks ranging from backup checks to critial alerts management with RMM solutions that would normally be assign to our myislandworker helpdesk from our managed service provider clients. Our NOC team of our IT HelpDesk is responsibility...
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BPO Outsourcing and Hiring IT Helpdesk Team members

While developing and growing within our first year as an Outsourced  Center in Guyana we have quickly learned how important it is to ensure that we implement an orientation and onboarding strategy when hiring new team members to our Outsourcing IT Help Desk family. We had focused a lot of our energies in refining and developing our interview process. Placed a high value on assessment of skills based on a few IT scenarios we encounter on...
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