IT Help Desk Tier Structures and Managing Tickets

Tag: Remote support services

IT Help Desk Tier Structures and Managing Tickets

Recently we began restructuring how we priced out our IT Remote Help desk for our US Based IT Clients.We found that the way we were currently managing our workload was really counter intuitive to growing our IT Helpdesk. We decided that although most of our techs are able to operate on a Teir2 level we really needed to define to our clients our Ticket flow structure and in return generate reports over the course of...
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