Why Outsource Your IT HelpDesk To Guyana

The general first thought when contemplating outsourcing your IT HelpDesk is to do so in India or the Philippines. We here at MyIslandworker would like to offer you an alternative to outsourcing your IT HelpDesk needs to Guyana and our center here. Many of our Managed Service Provider clients find that by Outsourcing IT Help Desk Services needs whether that be Teir1 or 24/7 Network Operation Center services, they are provided with a team of...

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Communication of Help Desk Resolutions to IT Clients

Do we use the PSA’s auto reply email for new incidents or not to use it even in its customized form and send replies to each ticket incident manually? We have not yet come to a consensus on which is better but opinions seem to be split as some of our IT MSP Clients rely on auto replies to honor their SLA’s while others prefer to turn it off completely and give each incident ticket...

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HOW TO UPSELL BREAK AND FIX SMALL BUSINESS CLIENTS WITH IT SERVICES

One of the major issues that we have found IT MSP’s have encountered during their transition to larger clients is how to keep those clients that were with them from their beginning. Those clients that started out as break and fix with 5 computers or less and no servers that got the owner or lead tech at their beck and call for any of their tech needs. This would be unsustainable for the IT MSP...

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NOC Relevance In The Ever Changing IT MSP Word

Recently we were asked to explain to a prospective client why they should utilize our after hour Network Operations Center (NOC) Services. With the changing landscape with Remote management tools providers and the recent acquisition of LogicNOW by SolarWinds, we believe that it is important to constantly assess our blueprint of what our NOC Services are offering our clients. It is important to us that we are not in conflict with the automation and functionalities...

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A Second Remote Control Tool to Backup Your RMM

With the recent team viewer outage on 1st of June we were faced with a problem that some of our clients have already addressed with having a backup remote control solution. Pending projects and tickets were stuck in our MSP’s queues without the ability to Remote Desktop Support Services. Just to be clear on this, we absolutely love using team viewer. It is stable especially when you find yourself with even ten open sessions open...

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IT Help Desk Tier Structures and Managing Tickets

Recently we began restructuring how we priced out our IT Remote Help desk for our US Based IT Clients.We found that the way we were currently managing our workload was really counter intuitive to growing our IT Helpdesk. We decided that although most of our techs are able to operate on a Teir2 level we really needed to define to our clients our Ticket flow structure and in return generate reports over the course of...

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Start Your Own Office

Start Your Own Office One of our main goals is to help larger companies start their own offshore outsourced center. We have the experience in the market of running our own outsourced center and can help you implement the same based on your companies needs. We are experienced in what works and pitfalls that you may encounter. We will take responsibility to: Finding suitable office space to fit your needs. Outfit office space with all...

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MSP

IT Managed Service Providers Many managed service providers are faced with providing support for their managed service contracts and solutions sold to businesses. Support contracts would generally come with stipulations for monitoring and a Response Time that the MSP has guaranteed the customer that their problem will be addressed within. Our Team of Certified Network Administrators are experienced in the use of various RMM tools to monitor and analyze alerts, filter the important one and...

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Dedicated Virtual Assistants

Dedicated Virtual Office Assistant & Remote Assistance Services Do you need the following? Inbound Call Processing Outbound Call for Telemarketing and Sales Leads Appointment Scheduling and Time Management Help with Administrative Daily Task These are just a few duties that a “Dedicated Virtual Assistants” can help fulfill within your business. All Full time VA’s will work from the comfort of their home with guaranteed no outside interference. Monitoring and reporting of their day to day...

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Live WebChat AND Email Support Agents

Live Web-Chat AND Email Support Agents Why miss out on potential customers by not having a website chat agent available to facilitate the generation of sales leads from visitors to your website and providing professional support for your products. Hiring one of our webchat agents will allow you the peace of mind that your website is truly maximizing its potential as a revenue stream towards your business. We Offer Live Webchat agents in many areas...

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